Service package for the printer

Service package for the printer will guarantee long-term, failure-free operation of direct thermal and thermal transfer printers and optimize their long-term maintenance costs.

What makes our product different on the market? Our service packages can be purchased any time and for any period of time you want. (the service package can be acquired even after several months from the time of purchase of the printer).

.Service package can cover printers from companies such as: Zebra, Sato, Toshiba Tec, Intermec. If necessary, we are able to service equipment from the other manufacturers.

We can guarantee that all repairs within the selected HDF service package will be carried out by qualified professionals according to the manufacturer's recommendations and using the original components. A confirmation of our competence is a certificate ZASP - Zebra Authorized Service Provider and the title of Sato Authorised Service Provider.

Any downtime of printing device may be associated with the production line or logistics downtime - hence the importance of access to the professional and fast service, this type of service can be guaranteed by HDF.

Please compare prices of standard services to the prices of services in individual HDF service packages.

	standard price of the service	price of the service in brown package	price of the service in silver package	price of the service in gold package
roller replacement	200 PLN	100 PLN	50 PLN	0 PLN
the head replacement in the label printer	200 PLN	100 PLN	50 PLN	0 PLN
software replacement	150 PLN	50 PLN	0 PLN	0 PLN
overhaul and maintenance	250 PLN	150 PLN	100 PLN	0 PLN
repair time (in days)	21	14	7	3
replacement equipment (% of equipment value/ per day)	4%	2%	1%	0%
discount on services not included in the package	not included	10%	25%	50%
discount on spare parts	not included	3%	6%	10%
cover the cost of shipping to / from service	właściciel	HDF	HDF	HDF
HDF infoline	9:00-16:00	8:00-16:00	8:00-18:00	8:00-22:00
free telephone advice from IT or service department	not included	from 9:00 to 17:00 on weekdays	from 9:00 to 17:00 on weekdays	from 8:00 to 22:00 7 days a week
free diagnostic, maintenance, adjustment and cleaning of equipment	not included	1 time during the service package	2 times during the service package	2 times during the service package
training in the use of equipment in the premises of HDF or on the premises of the Customer	250 PLN	0 PLN	0 PLN	0 PLN
annual package price HDF *		from 700 PLN	from 1200 PLN	from 1900 PLN

*It is possible to negotiate prices in a situation where the service pack will include the greater number of printers. The price may be changed in case of acquisition of service package after a period of six months from the time of purchase of the printer in the HDF.

For more information about our service packages please call the Sales Department or HDF infoline 0 801 522 433.