REGULATIONS FOR THE SALE OF GOODS AND SERVICES

HDF Software sp. z o.o. of 22th October 2025

§1 GENERAL PROVISIONS

These Terms and Conditions set out the terms of sale of goods and services via the online store www.hdf.com.pl, run by HDF Software Spółka z ograniczoną odpowiedzialnością with its registered office in Wrocław, KRS: 0000358025.

§2 DEFINITIONS

The terms used in these Terms and Conditions mean:

Company (Seller) – HDF Software Spółka z ograniczoną odpowiedzialnością with its registered office in Wrocław, ul. Sępa-Szarzyńskiego 34-36/L3, 50-351 Wrocław, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number: 0000358025, share capital: PLN 100,000.00, NIP: 6912463218, Regon: 021271671.

CLIENT (Buyer, Ordering Party) – means an entity (natural persons over 18 years of age who have full legal capacity, legal persons, and organizational units without legal personality but capable of acquiring rights and incurring obligations in their own name) that purchases Goods/Services via the Online Store.

Online Store – means the online store run by the Seller, operating at the address: www.hdf.com.pl.

Goods/Service – an item, service, right, computer hardware, IT software, licenses that may be the subject of an Order or another action carried out by the Company in accordance with these Terms and Conditions.

Order – a declaration of will by the Client, clearly specifying the type and quantity of Goods/Services, directly aimed at concluding a sales contract under the rules applicable in the Online Store.

Price – the price of the Goods/Service indicated in the Online Store for acceptance by the Client, shown next to the goods. The price indicated in the Online Store generally does not include transport costs and is presented in two variants – net and gross.

Costs of Goods/Service Delivery – additional costs for sending or performing Goods/Services incurred by the Company in connection with the performance and delivery of Goods/Services to the Ordering Party in accordance with the Order outside the location of ul. Sępa-Szarzyńskiego 34-36/L3, 50-351 Wrocław.

Business Days/Business Hours – Monday – Friday, excluding days legally recognized as public holidays, business hours on these days from 9:00 a.m. to 5:00 p.m.

Terms and Conditions – these terms and conditions. For services provided electronically, the Terms and Conditions are the regulations referred to in art. 8 of the Act of July 18, 2002, on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204 as amended).

Personal Data – the personal data of the Client.

Contact Form – the form filled out by the Client during the ordering process, which must be completed for the Client to use all functionalities of the Online Store.

§3 ACCOUNT REGISTRATION

A prerequisite for placing an Order and making purchases in the Online Store by the Client is the creation of an account, which is done by filling out the Contact Form. The Client is obliged to correctly fill out the Contact Form. The system stores data in the browser's memory. The Seller is not liable for incorrect completion of the Contact Form.
By completing the Contact Form and accepting it, the Client agrees to the conditions for placing orders contained in the Terms and Conditions and undertakes to: use the Online Store in a manner consistent with applicable law and the provisions of these Terms and Conditions, not to provide and transmit illegal content, use the Online Store in a manner that does not disrupt its functioning, and not take actions involving the sending or placing of unsolicited commercial information (spam) within the Online Store.

§4 ORDERS

The Client may purchase Goods/Services available in the Online Store assortment only after correctly filling out the Contact Form.
Orders in the Online Store may be placed around the clock.
The fulfillment of orders and the performance of services ordered via the Online Store take place exclusively on Business Days.
Delivery of Goods/Services ordered via the Online Store to the address indicated by the Client during the order placement is additionally payable.
The Client makes purchases of Goods/Services in the Online Store by selecting the Goods/Services according to the instructions for use posted in the Online Store, which selection remains visible and modifiable for the Client throughout the Order placement process.
A necessary condition for placing an Order is the correct completion of the mandatory fields of the order form and confirmation of the order in accordance with the instructions for use posted on the website, as well as the acceptance of the Terms and Conditions in the version applicable at the time of placing the Order.
After placing an Order for selected Goods, the Client receives confirmation of the Order placement via email, telephone, or by changing the order status in the portal. Orders not confirmed by the Company within 7 days will not be fulfilled. In such a situation, the Company will immediately, no later than within 7 days from the expiry of the deadline for confirming the Order, refund the Price paid by the Client.
The Company's confirmation of the Order takes place by sending an email confirmation of acceptance of the order for fulfillment to the Client's email address provided in the Contact Form. This confirmation includes, among others, the Order number, the indication of the Goods/Service, the unit and total price of the Goods/Service, and possibly (if applicable) delivery costs and delivery address.
Confirmation of the order by the Company is equivalent to the conclusion of a sales or service contract between the Company and the Client via the online sales system.
Art. 61§1 of the Civil Code applies directly, which means that the Client cannot withdraw their Order confirmed by the Company later than on the day the Client receives confirmation of the Order acceptance for fulfillment from the Company.
The Online Store reserves the right to withdraw individual Goods/Services from the Online Store at any time, change Prices and quantity of goods in the Online Store, introduce new Goods/Services to the Online Store, carry out changes and cancel promotional actions in the Online Store.

§5 CONCLUSION OF THE AGREEMENT

All catalogs, photos, advertising folders, and technical data published by the Company are for informational purposes only and do not constitute an offer within the meaning of the provisions of the Civil Code. Placing an Order by the Client does not mean the conclusion of a sales or service contract with the Company until it is confirmed by the Company.
By placing an order, the Ordering Party expresses the will to conclude a sales or service contract with the Company to the extent and on the terms covered by the order.
The sales or service contract is concluded at the moment the Company's declaration in the form of Order confirmation reaches the Ordering Party in such a way that the addressee could become acquainted with its content.
The Company is obliged to fulfill Orders in accordance with the content of the Ordering Party's Order and after confirming the acceptance of the Order for fulfillment.

§6 PRICE

The prices of Goods/Services in the Online Store are expressed in Euro or Polish Zloty.
If the Client chooses a Good/Service whose Price is expressed in a foreign currency, the Price will be converted into Polish Zloty based on the average exchange rate of the National Bank of Poland from the previous Business Day, while VAT will be settled in accordance with the tax regulations applicable on the day the VAT invoice is issued.
The prices of Goods/Services posted in the Online Store may change, but a subsequent change in Price does not affect Orders previously accepted by the Company.
The prices of Goods/Services posted in the Online Store are binding on the parties and are not subject to negotiation.

§7 PAYMENT OF THE PRICE

The Client is obliged to pay the Price when placing the Order.
The day of payment of the Price is considered to be the day the Company's bank account is credited.
In case of non-payment of the Price, the Order is automatically canceled, without the need for a separate notification to the Client.
Payment of the Price is made using settlement tools run by Payment Service Providers, i.e.
- PayPro SA Agent Rozliczeniowy, ul. Pastelowa 8, 60-198 Poznań, wpisany do Rejestru Przedsiębiorców Krajowego Rejestru Sądowego prowadzonego przez Sąd Rejonowy Poznań Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy Krajowego Rejestru Sądowego pod numerem KRS 0000347935, NIP 7792369887, Regon 301345068.
- ING Bank Śląski S.A. ul. Sokolskiej 34, 40-086 Katowice
Every payment received by the Company from the Client will be documented with an advance invoice.
Completing the Contact Form constitutes consent and authorization for the Company to issue a VAT invoice for the purchased goods and services without the Client's signature.

§8 GOODS DELIVERY

Goods ordered via the Online Store can be delivered for an additional fee. The delivery costs are included in the amount from 10 PLN to 50 PLN and depend on the size of the parcel.
Goods ordered via the Online Store are delivered on Business Days.
The Company reserves the right to fulfill the Order provided that the Goods are available on the day the Order is placed in the Company's warehouse or the warehouses of Polish and foreign distributors. In case of unavailability of the Goods or a part of the Goods covered by the order, the Client will be informed about the status of the order and will decide on the method of its fulfillment (partial fulfillment, extension of the waiting time, cancellation of the entire order).
The Company stipulates that the delivery time may change and be appropriately extended in the event of force majeure, which is understood as events that could not be foreseen or prevented, such as, in particular: natural disasters, strikes, blockades, labor disputes, changes in the legal status, administrative decisions, orders of state authorities, if they have a significant impact on the production or delivery process of the ordered goods. This also applies to circumstances when the timely performance of the obligation by the Company is impossible or significantly hindered due to reasons beyond the Company's control.
In the event of an inability to receive the goods within the indicated fulfillment period, the Client is obliged to immediately send relevant information to the Company via email.
The Company may refuse to fulfill the order or withhold the fulfillment of the Order if the Client is delayed in paying for previously fulfilled Orders.
In the case of Orders consisting of multiple Goods for which the same delivery or performance date has been set, and which are to be delivered in the same shipment, the Company reserves the right to make the deadline for the fulfillment of the order and the shipment dependent on the date of completion of the entire Order, i.e., receiving the last Good from that Order at its disposal.
In the case of Services, such Orders will be fulfilled immediately.
The Company is not liable for any errors made by the Client in the Contact Form that resulted in the shipment not reaching the addressee, as well as for an unjustified refusal to accept the shipment. The costs associated with re-shipping and handling such an Order shall be borne by the Client.
If the Goods are delivered via a courier, carrier, or forwarding company acting on behalf of the Company, the responsibility for the Goods passes to the Client at the moment of collecting the goods from the courier, carrier, or forwarding company.
The Company includes a VAT invoice with each shipment. If the Order is fulfilled via electronic means of communication, the Company will, upon the Client's request, additionally send a VAT invoice by regular mail, as an ordinary letter, to the address indicated in the Order.
The Client is obliged to inspect the delivered Goods for quality, quantity, and compliance of the delivered Goods immediately after receiving them and make appropriate annotations on the transport document or other proof of release of the goods in the presence of the courier, carrier, or forwarder.
A complaint protocol drawn up in the presence of the carrier and with their signature, or the Client's reservations contained in the waybill, constitute the sole basis for submitting quantitative complaints and complaints regarding the compliance of the goods with the Order and the confirmation of the Order. In the event of any reservations regarding the functionality of the received Goods, the Client is obliged to immediately inform the Company about this fact in writing ( on the day of receipt of the Goods), and also to enable the Company to examine the delivered goods in an intact state.
If, due to the type of packaging or other significant reason, it is not objectively possible to perform an inspection of the delivered Goods in the presence of the courier, the inspection upon receipt should include transport documents, the number and condition of packages, and data regarding the marking of the goods on the packages, as well as externally visible damage. A detailed inspection should be carried out immediately when it becomes possible, but no later than when unpacking the Goods before they are used, and its results should be immediately (no later than the day after the Goods are put into operation) forwarded to the Company, under penalty of losing all claims resulting from the warranty for defects and any granted guarantees.

§9 SELLER'S LIABILITY

Some Goods that are the subject of sales contracts concluded between the Company and the Client are covered by the manufacturer's warranty under the terms specified by the manufacturer. Warranty obligations are performed on behalf of the manufacturer by the entities specified in the warranty document or the document attached to the warranty.
The Company's liability under the contract concluded with the Client is dependent on the Company's exclusive fault in the non-performance or improper performance of the contract and is limited to the net amount of the value of the given Order.
The Company is not liable, in particular, for damages resulting from:
- the Ordering Party's failure to comply with the technical requirements necessary to cooperate with the ICT system used by the Company;
- the inability to access the service due to reasons beyond the Company's control;
- failures, reasons attributable to access providers, Internet providers, failures of the Client's hardware or software;
- technical breaks in the functioning of the www.hdf.com.pl website in the case of planned, ongoing server and service software maintenance.
The Client is obliged to notify the Company of any change in data, especially the email address. In the event of liquidation or change of the email address, the Client is obliged to ensure the redirection of incoming mail to their new current address. The Company is not liable for the Client's failure to update the data.
The Seller is not liable for any damages that the Client might incur in the scope of lost profits in connection with the non-fulfillment of the Order or its improper performance. The Seller's liability regarding each Order is separate and can never exceed the net amount of the value of the Order in connection with which the damage occurred.

§10 PERSONAL DATA PROTECTION

Personal data provided by the Client in the Contact Form are processed by the Online Store operating at www.hdf.com.pl, run by: HDF Software SP. Z O.O., which is the personal data administrator.
An essential element when completing the Contact Form is the Client providing their personal data, marked as obligatory, and the Client's consent to the processing of their personal data provided during the Order placement.
Providing personal data marked as obligatory is voluntary, but necessary to place, fulfill, and service the Order.
Providing personal data not marked as obligatory is voluntary.
If the Client has consented to the electronic service, the subject of which is sending commercial information, the obtained email address is added to the e-mailing list and is used for marketing purposes to send commercial information to the Client electronically. Both the Client and the Company may terminate the electronic service agreement at any time and without giving reasons, subject to the preservation of rights acquired by the other party before the termination of the aforementioned agreement.
Consent to the processing of personal data is given by the Client checking the appropriate box in the Contact Form.
The collected personal data are not shared with third parties, with the exception of transferring data to an entity participating in the fulfillment of the Order for the purpose of delivering the ordered Goods/Services to the Client, i.e., DPD Polska Sp. z o.o., UPS Polska Sp. z o.o., DHL Express (Poland) Sp. z o.o., and InPost Sp. z o.o.
The amount and type of data transferred are limited to the necessary minimum.
The Client has the right to access and correct their personal data. For this purpose, they should contact HDF Software SP. Z O.O. via email at: [email protected].
The Client has the right to obtain information on whether and to what extent their personal data is processed, as well as information on the purpose and scope of processing their personal data.
In accordance with art. 13 sec. 1 and sec. 2 and art. 14 sec. 1 and sec. 2 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter "GDPR"), HDF Software sp. z o.o. informs that:
- each participant has the right to access their data, as well as the right to rectification, erasure, restriction of processing, the right to data portability, the right to object, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal,
- each participant has the right to lodge a complaint with the President of the Personal Data Protection Office if they consider that the processing of their personal data violates the provisions of the GDPR or other provisions on personal data protection.

§11 FINAL PROVISIONS

These terms and conditions are effective from the date 22.10.2025.
The Seller is entitled to change the Terms and Conditions.
The change to the Terms and Conditions shall enter into force on the date indicated by the Seller, no shorter than 7 days from the moment the Seller makes the amended Terms and Conditions available on the Online Store website.
The Terms and Conditions are made available free of charge via the website www.hdf.com.pl in a form that allows them to be downloaded, saved, and printed, and are available in written form at the Company's registered office address in Wrocław at ul. Sępa-Szarzyńskiego 34-36/L3, 50-351 Wrocław.
The law applicable to the resolution of disputes concerning services provided by the Company via the Online Store is Polish law.
All disputes arising on the basis and as a result of the Company's activities related to the sale of Goods/Services via the Online Store will be resolved by the common court having subject-matter jurisdiction over the Company's registered office.