RETURNS POLICY

HDF Software sp. z o.o. from 22.10.2025

RETURNS POLICY (FOR CONSUMERS)

Important! This policy only applies to transactions concluded with consumers.

Returns and Complaints Policy:

  1. Warranty (product defects) HDF Software sp. z o.o. is responsible for physical and legal defects of the sold Goods (warranty). We are obliged to deliver Goods free from defects.
  2. Submitting a warranty claim A Customer who wishes to exercise their rights under the warranty should report the defect via email to the address: [email protected] or in writing by registered letter to the address: HDF Software Sp. z o.o. ul. Sępa-Szarzyńskiego 34-36/L3, 50-351 Wrocław, with the note "HDF24 Internet Shop". The complaint should contain the Customer's details, order number, description of the defect, and preferred form of contact. For more efficient processing of the complaint, we recommend attaching proof of purchase (e.g., a copy of the receipt or invoice).
  3. Delivery of the defective Goods In order to process the complaint, the Customer is obliged to deliver the defective item to the Company's address. The costs of delivering the defective goods are covered by HDF Software sp. z o.o., e.g., by organizing collection by courier or reimbursement of incurred shipping costs.
  4. Response deadline The Company will respond to the complaint within 14 days from the date of its receipt. The Customer will be informed of the decision via email.

Right to withdraw from the contract (return without giving a reason)

  1. Withdrawal period In accordance with the Consumer Rights Act, the Customer has the right to withdraw from a distance contract within 14 days without giving any reason. This period starts from the day on which the Customer or a person indicated by them (other than the carrier) took possession of the Goods.
  2. How to withdraw from the contract? To exercise the right to withdraw from the contract, the Customer must inform us of their decision by means of an unambiguous statement. This can be done by sending an email to the address: [email protected] or a registered letter to the Company's address.
  3. Customer's obligations The Customer is obliged to return the Goods to the Company immediately, but no later than 14 days from the day on which they withdrew from the contract. The Customer bears the direct costs of returning the Goods. The returned Goods should be in an unchanged condition, unless the change was necessary within the limits of ordinary management.
  4. Seller's obligations In the event of withdrawal from the contract, we will refund to the Customer all payments received from them, including the costs of delivery of the Goods (with the exception of additional costs resulting from the Customer's choice of a delivery method other than the cheapest ordinary delivery method offered by us). The refund will be made immediately, no later than 14 days from the day of receiving the statement of withdrawal from the contract. Payment will be refunded using the same method of payment as used by the Customer. We may withhold the reimbursement of payments until we have received the Goods or until the Customer has provided us with proof of their return, whichever occurs first.

RETURNS POLICY (FOR ENTREPRENEURS)

Important! This policy only applies to transactions concluded with entrepreneurs (businesses).

  1. Warranty (liability for defects) HDF Software Sp. z o.o. is responsible for physical and legal defects of the Goods. We ensure that the Goods we deliver are free from defects.
  2. How to report a defect (complaint) If you notice a defect in the purchased Goods, please submit a complaint. You can do this:
    • Via e-mail to the address: [email protected]
    • By registered letter to the address: HDF Software Sp. z o.o. ul. Sępa-Szarzyńskiego 34-36/L3, 50-351 Wrocław, with the note "HDF24 Internet Shop". For the complaint to be effective, it should contain your full details, order number, and a precise description of the defect.
  3. Delivery of the defective Goods You are obliged to deliver the defective Goods to the address of our Company. If your complaint is accepted, we will refund the shipping costs, but up to a maximum amount of 6 euro net.
  4. Time for processing the complaint We will respond to your complaint within 14 days of its receipt. We will inform you of the decision electronically or by traditional mail.
  5. Refunds If the complaint is processed positively, the refund will be made using the same method with which you paid for the order.
    • Refund to a bank account (for prepayments) takes up to 2 business days.
    • Refund via a payment operator (e.g., Przelewy24, Blik) takes up to 5 business days. If you do not receive the funds after this time, please contact our service department urgently.