RETURNS POLICY (COMPLAINTS)

HDF SOFTWARE SP. Z O.O. Z DNIA 30.09.2024

1. HDF Software sp. z o.o. shall ensure Delivery of Goods that are free from physical and legal defects. The Company shall be liable to the Customer if the Goods delivered have physical or legal defect (statutory warranty).

2. Defects in Goods purchased and Services performed by the Company other than those described in paragraph 10 of "REGULATIONS FOR THE SALE OF GOODS AND SERVICES" shall be reported by drawing up and sending a complaint by the Customer.

3. The Customer who exercises the rights under statutory warranty is obliged to deliver the defective item to the Company's address: ul. Sępa-Szarzyńskiego 34-36/L3, 50-351 Wrocław.

4. In Order to be effective, the complaint should be submitted with the Company by e-mail to the following address: [email protected] or in writing by registered mail sent to: HDF Software Sp. z o.o. ul. Sępa-Szarzyńskiego 34-36/L3, 50-351 Wrocław, with the following note "Sklep internetowy HDF24" (HDF24 Online Shop).

5. The complaint should include the full details of the Customer, the Ordering Party's address, Order number, confirmation of acceptance of the Order and a description of defects of the Goods, as well as telephone number and e-mail address.

6. The Company shall respond to the complaint of Goods or Services within 14 days from the date of receipt of the complaint in case of Services and 14 days from the date of receipt of the item subject to complaint in case of Goods. The Customer will be informed about the decision regarding the complaint by e-mail or by post.

7. If the complaint is acknowledged in any form, the cost of courier delivery of the defective Goods to the company will be refunded to the Customer in full, but in an amount not higher than the cost of sending the same via the operator providing courier Services related to the Company's Online Shop, that is 6 Euros net.

8. Receiving a refund: the refund will be credited to the same e-wallet or account from which the payment for the item was made. The processing time for the refund and the account to which it will be transferred depends on the payment method selected during the purchase. For pre-payments to your account it shall be 2 working days, for payments made through Przelewy24 operator (Blik, Przelewy24, Bank and others) it shall be 5 working days. If the money has not been credited within the specified time frame, please contact our Service Department urgently.