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Protect Your Business from Downtime and Failures
What sets us apart
Below you will find a quote for our standard service packages.
Support 24/7
With our company you can order technical support on the terms required by your organization. Our offer includes support for 1, 2 or 3 shifts on weekends and holidays. You can order from us a service support package convenient for your business.
What is software maintenance and what is included in it?
We call software maintenance a service provided by HDF Software to analyze and resolve any reported problems and errors. The service includes remote assistance - it provides access to remote technical support through an online meeting via the Teams platform, email assistance, telephone assistance, training on program installation and use, accelerated response time.
What does warranty mean and what projects does it apply to?
Warranty in software service means that if the software does not work properly due to the fault of the manufacturer (error in the software), the manufacturer is obliged to repair the software at no additional cost to the customer. It applies to: HDF Labels, HDF Inventory, Barcode Fonts.Support Plan Comparison Table | ESSENTIAL Plan ** | PREMIUM Plan ** |
Type of fee | yearly subscription | yearly subscription |
Annual Fee * | 20% of license value | 30% of license value |
Updates | YES (all new versions) | YES (all new versions) |
Technical Support | E-mail, Ticketing system | Phone + E-mail, Ticketing system |
Priority | Standard | High (Priority) |
Response Time | up to 24h (usually faster) | up to 8h (usually within 2h) |
Business Hours | Working days 9:00 AM – 3:00 PM | Working days 8:00 AM – 5:00 PM |
* The fee covers all purchased licenses and is calculated based on current software market prices.
** Support Reactivation: Eligibility for subscription pricing is contingent upon maintaining a continuous support plan. In the event of a gap exceeding 30 days, reactivation and access to the latest software version require a one-time Reactivation Fee of 50% of the current total license value.
What is service subscription?
Service subscription is called the provision of unlimited technical support, without having to pay for each service and advice separately. This generates considerable savings and provides security and top-quality technical support. The subscription renews automatically every month, so you don't have to remember to pay. The subscription ensures the continuity of programs, so work in your company will not be stopped by an unexpected problem.
What is a software bug?
A bug is a defect in a program, causing it to malfunction, resulting from an error made at one of the stages of software development.
No subscription - what should I do to get help?
If you have not purchased a subscription and your program is not working properly or you need training on how to use the program, you can take advantage of the technical support listed in the table above for each hour of training started.
Why to choose a service subscription?
Benefits of subscribing to software services
Professional support - Subscribers receive regular software updates, providing the latest features and bug fixes.
Priority support - Subscribers receive priority technical support, giving them access to the expertise they need and when they need it.
Cost savings - Subscribers can save on the cost of purchasing the software, as well as any related service costs.
Security - To ensure the continued protection of our customers' programs, subscriptions purchased from us renew automatically.
Team of specialists - Our specialists have extensive and up-to-date knowledge in the area of all the products and systems we offer. By purchasing a subscription, you get the assurance of the highest possible quality of assistance.
Get in touch
Have questions about our products or need a tailored offer? Get in touch — we’ll be happy to advise you and help find the right solution for your needs.