SERVICE PROVISION REGULATIONS

The purchaser (hereinafter called “the customer”) receives a manufacturer's warranty for the equipment purchased from HDF Software Sp. z o.o. (hereinafter called “the company”), in the scope and under the terms determined in the warranty document, inasmuch as the manufacturer grants such a warranty.
All activities relating to equipment diagnostics and repairs by the company which fall outside the manufacturer's warranty are subject to the regulations contained herein.
The customer is obliged to report a defect by means of the application form available on the website: www.hdf.com.pl .
A confirmation of receipt of the application form generated by the Internet site and received by the customer does not constitute a confirmation of claim legitimacy and does not constitute an acknowledgement of the customer's claim by the company. Receipt of the confirmation by the customer constitutes only confirmation of the fact that the company has received the application form.
The customer shall ensure delivery of the equipment to the service centre, at the address: ul. Sępa-Szarzyńskiego 34-36/L3, 50-351 Wrocław. Equipment delivered to the service centre shall be delivered at the customer's expense, either in person or by means of mail/courier, and as a set of all parts required for its normal functioning. In the application form referred to in item 4, all accessories being sent shall be listed, along with equipment serial numbers (if any).
Printers shall be delivered with the relevant operating materials in the sufficient quantity amount to conduct diagnosis and to calibrate them after repair.
The customer acknowledges that diagnostics of devices may require a given device to be restored to factory settings. The service centre does not accept responsibility for data or software loss while performing service activities. The service centre is not responsible for data archiving or for restoring the equipment to previous settings.
The equipment will be diagnosed only with regard to the fault reported by the customer. This does not apply in the event that the service request requires comprehensive equipment inspection.
In the event that the customer demands in the service request that specific service activities be carried out, the service centre will carry out only those activities. In the event that the need to perform additional activities essential to the equipment’s correct functioning are established by the service centre, the customer will be informed. In the event that the customer declines does not approve the execution of such additional activities, the service centre shall not carry out activities other than those initially indicated in the request form. In such event, the maintenance service is deemed to have been rendered properly, resulting in the customer's obligation to pay the fee for the activities performed by the service centre.
SThe service centre reserves the right to withdraw from performing a repair in the event that spare parts are unavailable or signs of interference causing damage or loss of functionality are detected in the equipment. The above does not exempt the customer from the obligation to pay for diagnostics activities.
Equipment diagnostics is a chargeable service. Fees range from PLN 50 to 200 net, and are non-returnable and are also charged in the event that: the equipment reported for repair appears to be functional; the fault results from a software error, rather than a hardware fault; or when the customer resigns from repair.
After performance of diagnostics, the customer shall be informed of the scope and cost of the required repairs. The customer's failure to answer within 5 days of the date of sending the information by the service centre is treated as resignation from repair.
The service centre will perform diagnostics and inform the customer of predicted costs of repair within 5 days of the date of receipt of the equipment. Lack of the required documentation or necessary accessories, or insufficient operating materials may result in the equipment being sent back without repair. In such event, the customer is not entitled to any claim against the company.
Repairs and servicing performed by the service centre are calculated based on the price list also available at the company’s head office, and on the price of parts and components replaced during repair.
The risk of accidental loss or damage of an item during transportation is borne by the customer, with regard to which, the company is not responsible for damages arising from improper transportation of the equipment before or after repair. Claims relating to damages in-transit shall only be made against the carrier.
In the event that the service centre receives an improperly secured parcel, or one which cannot be sent back because of the possibility of equipment damage, the service centre will add the cost of new packaging in the amount of PLN 30 net, to be paid by the customer.
The company is not responsible for problems with functioning of equipment assembled from parts provided by the customer if such problems are caused by the functioning of these parts and are not a result of the activities carried out by the service centre.
In the event that the customer does not collect the equipment from the service centre:
- for storing equipment uncollected up to 14 days from the date of notifying the customer about completion of a repair, or for the customer failing to collect a courier parcel in the event that equipment is sent back to the customer, a fee is charged in the amount of PLN 20 net per day.
- equipment left at the service centre is regarded as abandoned by the customer under art. 180 of the Civil Code, if:
  - the equipment is not collected within a period of 30 days from the date when it should have been collected, despite the company having made every effort to call upon the customer to collect the equipment or to send the equipment to the customer by way of a carrier.
  - the customer has made a declaration of refusal to collect the equipment, regardless of the circumstances invoked to justify the customer’s refusal.
Abandoned equipment becomes the property of the company in accordance with art. 181 of the Civil Code.
The company gives a standard guarantee for repairs and services carried out for a period of 3 months from the date of completing the repair.
The guarantee covers only the elements and activities listed on the repair card and marked as performed by the service centre. In special cases, or for an additional fee, the service centre can provide a guarantee of longer than 3 months, which will be marked on the repair card or sales document.
The guarantee for the activities performed does not cover the event that the activity performed by the service centre ceases to be effective because of damage to elements or parts which are not subject to the service centre guarantee, or if it ceases to be correct as a result of a fault in other elements which influences the correctness functioning of the performed maintenance service.